Cancellation, Refund & Exchange Policy

1. Digital product

Product entitlements are intangible digital usage rights, not physical goods. They are granted after successful payment.

2. Withdrawal

Where applicable law allows an exemption for instantly performed digital services with your consent, withdrawal may not apply after a product entitlement is delivered.

3. Refunds we may approve

• Payment taken but the product entitlement was not delivered due to a technical error
• Duplicate charge
• Seller-side system failure preventing service delivery

4. Refunds we do not approve

• After a product entitlement is used or service performance begins
• Wrong product chosen by the user or change of mind
• Dissatisfaction with analysis results (informational service only)

5. How to request a refund

Email [email protected] with your name, account email, transaction date, and receipt if available. We respond within 14 business days. Approved refunds are returned to the original card within 14 business days; banks may add processing time.

6. Exchanges

Credit packages cannot be exchanged. Purchase a different package if needed.